COVID-19: Service Updates

Yes! CarBrain is currently operating with regular business hours. We’re still buying cars as usual. If you’re interested in getting a quote or selling your less-than-perfect car, click “get an offer” to see what offer you can get for your vehicle.

Your payment will not be affected. Pick-up times should not be affected in the immediate future. However, there may be some pick-up delays in certain regions in the coming weeks. Keep in contact with your car buyer to learn if your pick-up time will be affected.

All employees and partners are taking precautions to avoid the spread of COVID-19. Any infected employees have been asked to stay home to avoid further spread of the virus.

In general, you should take precautions whenever you come in contact with anyone to avoid contracting the virus, including washing your hands and avoiding direct contact with shared surfaces.

While employees are working from home, our phone service will not be available. However, you can still contact us by webchat through our website at www.CarBrain.com, or by email at [email protected]. Once you are in contact with a CarBrain buyer, you will also have the option to communicate by text.

Luckily, selling your car online is currently the safest way to get cash for your less-than-perfect vehicles. However, there are still some steps you can take to minimize the risk of infection.

Before the tow truck driver arrives, wash your car keys with soap and water. Use a sanitizing wipe if you have an electronic fob key.

If possible, consider washing key areas of your vehicle including the door handle. You can also choose to wear gloves when the tow truck driver arrives in order to collect payment.

After you have handed over your keys and collected your payment, consider washing your hands again for a minimum of 20 seconds.