COVID-19 Updates | Important information regarding our service. At this point, certain service areas may be affected by the coronavirus outbreak.

COVID-19: Service Updates

In light of the coronavirus, there will be some modifications to CarBrain operations over the next few weeks. Although the business will continue, our staff will begin working from home in order to protect themselves and their families from the spread of the virus.

Here at CarBrain, we have been helping people like you sell your less-than-perfect vehicles for over 12 years. While protecting the health of our employees is a top priority, not even the coronavirus will stop us from helping you get the best deals for your car quickly and easily.

If you’re concerned about your ability to sell us your car, don’t worry: we still want it! We’ll do our best to continue buying and picking up your vehicle in a timely manner to help you get business done.

Check back to this page regularly for information and updates on any changes to our service over the coming days and weeks.

Best Way to Communicate with Us

While our employees are working from home, certain methods of communication will be unavailable or delayed.

To get in touch with CarBrain, contact us by email at: [email protected] or click here to use our web chat system.

Our employees will continue to work during our standard business hours to help you receive quotes,get questions answered and schedule pickups.

Frequently Asked Questions

Can I still sell my car to CarBrain?

Yes! CarBrain is currently operating with regular business hours. We’re still buying cars as usual. If you’re interested in getting a quote or selling your less-than-perfect car, click “get an offer” to see what offer you can get for your vehicle.

Is my pick-up & payment affected by COVID-19?

Your payment will not be affected. Pick-up times should not be affected in the immediate future. However, there may be some pick-up delays in certain regions in the coming weeks. Keep in contact with your car buyer to learn if your pick-up time will be affected.

Are the drivers exposed to COVID-19?

All employees and partners are taking precautions to avoid the spread of COVID-19. Any infected employees have been asked to stay home to avoid further spread of the virus.

In general, you should take precautions whenever you come in contact with anyone to avoid contracting the virus, including washing your hands and avoiding direct contact with shared surfaces.

What's the best way to reach CarBrain?

While employees are working from home, our phone service will not be available. However, you can still contact us by webchat through our website at, or by email at [email protected]. Once you are in contact with a CarBrain buyer, you will also have the option to communicate by text.

How can I best protect myself when selling the vehicle?

Luckily, selling your car online is currently the safest way to get cash for your less-than-perfect vehicles. However, there are still some steps you can take to minimize the risk of infection.

Before the tow truck driver arrives, wash your car keys with soap and water. Use a sanitizing wipe if you have an electronic fob key.

If possible, consider washing key areas of your vehicle including the door handle. You can also choose to wear gloves when the tow truck driver arrives in order to collect payment.

After you have handed over your keys and collected your payment, consider washing your hands again for a minimum of 20 seconds.


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