Due to the impact of Hurricane Florence, there may be pickup delays in several East Coast States. We apologize for any inconvenience. Please contact us at 877-877-7911 if you have any questions. Thank you. CarBrain Team

Privacy Policy

CarBrain.com (also referred herein as We, Us, Our Website) recognizes that privacy is important. This Policy applies to all of the services, products and websites offered by CarBrain.com.

If you have any questions about this Policy, please feel free to contact us through our website or write to us at Privacy Matters, c/o CarBrain, LLC, 7900 NW 154th Street, Miami Lakes, Florida 33016, USA.

Information we collect and how we use it

We offer a service that may require you to register for a login account and provide personal information to us. When you submit a request for a vehicle quote or request information, we may collect the following types of information:

Information you provide –When you submit a request, we will only ask you for personal information (such as your name, company name, telephone number, physical address, email address, type of vehicle, odometer reading, VIN, and a description of the vehicle in question).

User communications - When you provide email or other communication information to CarBrain.com, we may retain the communication information in order to process your inquiries, respond to your requests and correspond to improve our services.

Other sites - This Privacy Policy applies to only web sites and services that are owned and operated by CarBrain.com.

CarBrain.com only processes personal information for the purposes described in the applicable Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

Providing our products and services to users, including the display of customized content and advertising; Sharing information to affiliates for the use of collecting or delivering a vehicle or vehicles in the process of completing a business transaction. Auditing, research and analysis in order to maintain, protect and improve our services; Ensuring the technical functioning of our network; and Developing new services.

Choices for personal information

When you submit a request for information or quotation, we may ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.

Compliance with children online privacy protection act (COPPA)

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features or register on the Website, use any of the features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

Opting Out from Email Communications

After you register or use our Services, we may periodically send you feed-back reviews, newsletters and other e-mails featuring special offers, promotions and other benefits. If you no longer wish to receive these communications, please let us know by clicking on the "unsubscribe" link in our e-mails. Our e-mail database is continually updated. However, you may continue to receive e-mail communications from us for no more than ten business days from the time we receive your unsubscribe request. Please note that we can only control our own mailing list and policies. Third party advertisers that maintain their own mailing lists may send communications that advertise our products or services; and you may need to contact those parties directly in order to stop receiving their e-mail communications.

Certain administrative communications, including e-mails and telephone calls, are necessary in order to deliver our services. If you agree to use our Services, you agree to receive these administrative communications. For further clarification of these administrative communications, please contact our customer service center at info@carbrain.com.

Information sharing

CarBrain.com will only share personal information with other companies, or individuals, or any third party affiliated to the business transaction for the sole purpose of completing such business transaction.

If CarBrain.com becomes involved in a merger, acquisition, or any form of sale of some or all of its assets in which the principals are unrelated, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

Please contact us at the address below for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access of personal information to employees, contractors and agents. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Cyber Security

CarBrain.com website utilizes secure socket layer Hyper Text Transfer Protocol Secure (HTTPS) & domain Certification to secure & assure the web visitor’s connection to the actual CarBrain website. Since Cybercrime is becoming prevalent on a global level, and hackers are devising new technologies to defraud legitimate companies and their clients, visitors to our website must still exercise utmost caution. If you do not see the HTTPS & lock icon in the URL field and / or our ID Certification on our website has expired, we would advise you to leave the unsecured site. In General, Visitors should be diligent in securing their web browsing & Email activities throughout the internet by utilizing devices that have installed antiviral / anti-malware software & activated firewalls. Do NOT USE unsecured devices and / or WIFI networks that are Open and Public since they are potential portals for cyber fraud. CarBrain will Not be liable for any vulnerabilities incurred by you or your device while browsing our website or any sites on the internet, including but not limited to your email accounts.

Enforcement

CarBrain.com regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or CarBrain.com’ treatment of personal information by contacting us through this web site or by writing to us at Privacy Matters, c/o CarBrain, LLC 7900 NW 154th Street, Miami Lakes, FL, 33016, USA. When we receive formal written complaints at this address, it is CarBrain.com’ policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between CarBrain.com and an individual.

Use of Cookies

A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your user name and password. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (like Internet Explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it's possible then that you do not have access to some of the features on the website.

CarBrain.com uses or may use cookies in the following ways:

  • To store session information while users are browsing its websites.

  • To enable more accurate reporting of site usage data, such as new visitors, unique visitors and returning visitors.

  • To enable targeted content to be served on its sites or other third-party sites based on your browsing history.

CarBrain.com may request and store personal information to customize your experience on our sites. We will never share this information with third parties without your consent, except where required by law.

CALIFORNIA DO NOT TRACK DISCLOSURES

We may track our customers' activities over time and across third party websites to provide targeted advertising. However, we do not respond to Do Not Track ("DNT") signals at this time. In addition, some third-party sites also keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. Please review the privacy policies posted to all third-party websites to confirm if such websites respond to browser DNT settings.

CALIFORNIA PRIVACY RIGHTS

A business subject to California Civil Code section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties' direct marketing purposes. Please note that under California law, businesses are only required to respond to a customer request once during any calendar year.

Under Section 1798.83, we currently do not share any personal information with third parties for their direct marketing purposes.

If you are a California resident and would like to make such a request, e-mail us or contact us at info@carbrain.com.

Changes to this policy

Please note that this Privacy Policy and Terms of Use may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the top of the page by its effective date.

If you have any additional questions or concerns about this Policy, please feel free to contact us any time through this web site or at info@carbrain.com.